Membership includes full access to our ever growing content of videos
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions.
The instruction email will arrive in your inbox shortly.
In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking Profile Icon from the end of the top navigation menu.
Select Password and update your password.
My video does not playback smoothly. How do I fix this?
Video playback depends on several factors.
To improve your playback experience, make sure you have a fast, stable internet connection.
We recommend using the most recent version of Chrome, Firefox, or Safari.
You may experience playback issues with outdated devices and browsers.
How do I update my billing information?
Once signed into your account, you can change your password by clicking the Profile Icon from the end of the top navigation menu.
Select Billing and update your billing information.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions.
If your card is being declined, please contact your bank to let them know the purchase you would like to make.
Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Good News is that we also accept payments by Paypal.
How do I cancel my recurring Subscription?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew.
Your subscription will be cancelled and your access will be removed at the end of your current payment period. Please note that there are no refunds for partially unused membership periods.
